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Returns & Exchange

Returns & Exchange

we give 15 days free return window for most of our products except some products like laptop body, screen and other products. For first 15 days after the delivery date, if the item gets defect then we will arrange a pickup from you if we have return pickup service in your area otherwise you need to send back to our address through courier and the return charges will be reimbursed to you.  After 15 days you have to courier the item back to us by your own. The return charges will not be reimbursed in this case only the item actual amount will be eligible for refund. After 15 days anything happens and you need to claim warranty then you have to send the item to our address through courier at your own cost. If you are staying in Delhi, Ahmedabad, Surat, Mumbai, Pune, Hyderabad, Bangalore &  Chennai then you can get replacement locally at our branches, for more information you can contact us at [email protected]

We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.

Lap Gadgets Standard Return Policies are only applicable to the products purchased by you directly from Lap Gadgets website. All products can be requested for Return Merchandise Authorization within return window period.  Customer need to send an email to [email protected] for returns mentioning the order number in subject and the brief about the issue in the item purchased in the body of the email.

In order to help you to get your return/refund smoothly, please read below policies carefully in advance.

  1. Please kindly note that an return authorization is required for each return. Our RMA department will not process your return without confirmation over email.
  2. Request for return or complaint must be filed within 15 days based on the original delivery date of your package. Any quality issues should be proved with photograph documents and problem description.
  3. Return must be completed, unused, and with original tags and packaging.
  4. Once we approve your return request, we will guide you through email on how to return the order.
  5. After receiving the returned package, our RMA department will process the RMA as well as inspect the returned items. For a refund RMA, the refund funds will be posted to you, please allow 5 to 7 business days for your bank to make it available. The processing time is vary and according to your bank’s policy.
  6. lapgadgets reserves the rights to deny credit if items returned in unacceptable condition.
  7. For refund of the orders purchased during sale period specially during Diwali sale – refund will given in the wallet of customer account on lapgadgets.in and not in the original mode of payment. 

For special attention: Please send returns by postal service which is preferred.

Non-defective product(s)

  1. Should you change your mind after purchase, please contact our customer service department immediately (Must within 2 hours after your payment ). We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).
  2. Should you open the package, but do not want to accept the received product(s), having a return authorization request is necessary. The 10% restocking fee and the shipping & handling fee will be charged.
  3. We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

  1. All our products  comes with warranty. Defective products may be replaced if returned within the warranty period. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting return authorization. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.
  2. Defective products must be returned within 15 days since the request of return. Otherwise, no replacement or refund will be made.
  3. If the warranty expires or products are misused, it will be declared void.
  4. No warranty will be given if the product is damaged or the design / shape changes after use (applicable with lithium batteries). Batteries which get swollen are not eligible for replacement.

Empty Box orders: 

In case the customers gets an empty box (which never sent empty by us) but still the customers wants to claim the empty box order, then it must be claimed within 1 hour of the parcel received, after that we would not be responsbile. It must be informed by mail at ([email protected]) with outer images of the box and inside the box. Failure to submit this will not approve your claim. 
 
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.

Items within product warranty can be returned either for a refund or a replacement.

Only 5 steps can complete in applying a RMA successfully.

  1. Submit Request Return RMA at here
  2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier.
  3. Send me a picture or a video, which would better show the detailed problem.
  4. Tell us your expected choice after returned the item, do you want a replacement or a refund?
  5. Then click apply and an RMA will be applied successfully. You will get a reply in 1-2 business day.
Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.
Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a “Return Shipping Authorization” label with return address.
Once your RMA request is approved, the return address will be offered to you through RMA and you could print it for return.
Yes, it is necessary to track the returned product.
Note: lapgadgets won’t take any responsibilities for missing returns so a tracking number is required on your side.
  1. lapgadgets will be responsible for the returning fee by regular post service with a tracking number if it is our fault.
  2. lapgadgets will not pay for the returning fee for the customer ordered the wrong product(s).
  3. The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.
Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a “Return Shipping Authorization” label with return address and other information and enclose inside your package for further refund or exchange items.

If your item was damaged during shipping, your must inform us on the same day when you receive the parcel. Post 24 hours of receiving the item, we would not be able to help you as we need to inform the courier within 24 hours of delivery.  When requesting for damage item received, please be ready to provide Customer Service, photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and lapgadgets will then ship you a new item immediately.

  1. To report a lost or damaged item, please contact our Customer Service Click here
  2. Our Customer Service team will respond to you within 1 business days.
  3. Once Customer Service confirms an item is missing, we will begin processing a new one for you.
  1. If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service Click here
  2. Our Customer Service team will respond to you within 1 business days.
  3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
  4. Once we receive the incorrect item, we will begin processing the correct item for you.
When returning an item, we recommend using your local postal service that provides tracking information.
Once we’ve received your package, we will begin processing your return, which may take up to 2-3 business days. When processing is completed, we will contact you and issue your refund.
In most cases, we will refund your money within 1-2 business days after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

To initiate return / replace kindly fill up this form.

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LAP GADGETS - EASY RETURNS

Easy Returns

Buy with confidence with our No RISK purchase. We offer 10 days free returns and 30 days moneyback guarantee in our products (click here) to know more.

f you aren’t 100% satisfied with this item you may return it or exchange it for free within 10 days after delivery. Simply bring it back to our store or mail it back to us with a free, pre-paid return label. After 10 days no free return eligible, you can still either self return or pay the return courier charges. 

I need to return an item.
Need help now? Let’s chat on whatsapp

First 100 customer offer

50%OFF

in installation charges.

Lap Gadgets Shipping Policy (India)

Free Shipping:

  • We offer free shipping within India for orders weighing up to 500 grams.

Cash on Delivery (COD):

  • COD is available for all orders.
  • A convenience fee of ₹50 may be added to your order total if you choose COD.

Delivery Time:

  • We aim to dispatch all orders within 24-48 hours of receiving your payment.
  • Standard delivery time is 3-5 business days after dispatch.

Tracking Your Order:

  • You will receive an email notification with tracking information once your order is shipped.
  • Please allow up to 24 business hours for the tracking number to become active on the courier’s website.

Order Changes & Cancellations:

  • You can request to cancel your order free of charge within 2 hours of placing it, provided it hasn’t been shipped yet.
  • If your order has already been shipped, you will be responsible for all shipping charges (original and return) and a 5% restocking fee for non-defective items.

Returns & Replacements:

  • We offer a 10-day easy return policy for non-defective items. We will provide you with a pre-paid return label for free returns within this period.
  • Defective or Dead-on-Arrival (DOA) items can be replaced free of charge. Please notify us within 10 days of delivery via email at [email protected]
  • Replacement options may vary depending on stock availability.

Important Notes:

  • We currently only offer delivery within India.
  • We use a predetermined courier service to ensure fast and reliable delivery. The specific courier company will be assigned based on your order and location.
  • In rare cases where reverse pickup is unavailable, you may be required to return the product at your own expense.

Contact Us:

If you have any questions regarding our shipping policy, please don’t hesitate to contact us via email at [email protected] or by phone at 8160159928.

Lap Gadgets Warranty Policy (India)

Lap Gadgets offers a warranty on all our laptop parts to ensure customer satisfaction and protect against manufacturing defects. The warranty period varies depending on the part category:

Warranty Coverage:

  • This warranty covers defects in materials and workmanship under normal use.
  • Lap Gadgets will repair or replace, at its discretion, any defective parts covered by this warranty.

Warranty Periods:

  • Batteries: 6 Months to 12 months Limited Warranty
  • Chargers: 12 Months Limited Warranty
  • Keyboards: 6 months Limited Warranty
  • Screens: 1 Year Limited Warranty

What’s Not Covered:

  • This warranty does not cover any damage caused by:
    • Accidental drops, spills, or electrical surges.
    • Misuse, neglect, or improper installation.
    • Unauthorized repairs or modifications.
    • Normal wear and tear.
  • This warranty is void if the warranty sticker is tampered with or removed.

How to Make a Warranty Claim:

  • To make a warranty claim, please contact Lap Gadgets customer support within the applicable warranty period at [email protected] or by phone at 8160159928 / 0261-3510304 .
  • You will be required to provide a copy of your purchase receipt and a brief description of the issue.
  • Our customer support team will then guide you through the return process and advise you on the estimated repair or replacement timeframe.

Additional Information:

  • Lap Gadgets reserves the right to replace any defective part with an equivalent or refurbished part.
  • This warranty is offered by Lap Gadgets and is not transferable.

Contact Us:

If you have any questions regarding our warranty policy, please don’t hesitate to contact us via email at [email protected] or by phone at 8160159928.

Lap Gadgets - Return and Replacement Policy

returns

At  Lap Gadgets, we are committed to ensuring your satisfaction with every purchase. Our return and replacement policy is designed to provide you with peace of mind and convenience. Below are the details of our policy:


Replacements:

Following the fulfillment of your order, we offer a hassle-free replacement process. Key points regarding replacements include:

  • Replacements are provided at no additional cost for products deemed Dead-on-Arrival (DOA) or faulty. Customers must promptly notify us of such issues through email at [email protected] within 15 days of order delivery.
  • In cases where reverse pickup service is unavailable from our logistics partners, customers are responsible for returning the products to Lap Gadgets at their own expense and risk.
  • Replacement orders will be processed once the claimed DOA or faulty product has been returned to Lap Gadgets and verified by our representatives to be free from tampering.
  • Tampered products, serial number tempered will not be eligible for replacement.

Returns:

Products may be returned within 15 days of the delivery date under the following circumstances:

  • Dead-on-Arrival (DOA)
  • Defective products (not functioning as per product documentation)
  • Physically damaged products (reportable within 24 to 48 hours of delivery)
  • Delivery of an incorrect product

Returns meeting the above criteria are eligible for a full refund or a free replacement, depending on the customer’s preference.

However, returns initiated due to customer error or compatibility issues occurs due to wrong purchase will incur a 5% deduction from the order value, along with actual two-way logistic charges. We strongly advise customers to seek clarification from our representatives prior to placing their order to avoid such situations.

Important Guidelines:

To ensure a successful return or replacement, customers must adhere to the following guidelines:

  • Maintain the items in their original condition, including the brand outer box, MRP tags/stickers, user manual, warranty cards, and all original accessories in manufacturer packaging.
  • Return the concerned products to our warehouse in their original packaging, with all original components, manuals, accessories, and warranty cards.
  • We cannot be held responsible for delays caused by technical glitches or factors beyond our control, including those involving our partners and vendors.
  • Refunds or replacement dispatches will be processed once our experts have verified the reason for return or replacement.
  • Refunds typically take 7-10 business days to reflect in the original method of payment.

For any inquiries or assistance, please feel free to contact us. We are here to help.

All returned products undergo rigorous testing supervised by expert technicians selected by Lap Gadgets to ensure accuracy. Requests for returns of products found to be functioning correctly, as per their documentation, will be declined.

Thank you for choosing Lap Gadgets. Your satisfaction is our priority.

Lap Gadgets Cancellation Policy (India)

Lap Gadgets understands that there may be situations where you need to cancel your order. Here’s our policy to ensure a smooth experience:

Order Cancellation:

  • You can cancel your order free of charge within 2 hours of placing it.
  • To cancel your order, please contact our customer support team as soon as possible via email at [email protected] or by phone at 8160159928/0261-3510304.

Important Notes:

  • We can only cancel orders that have not been shipped yet.
  • If your order has already been processed and shipped, cancellation is not possible. However, you may be able to return the order according to our return policy (Return Policy).
  • We reserve the right to cancel orders due to stock unavailability, pricing errors, or fraud concerns. We will notify you in such cases and provide a full refund for any pre-payments made.

Timeframe for Refunds:

  • Once your cancellation request is confirmed, we will initiate a refund for the canceled amount within 48 business hours.
  • The refund will be processed through the original payment method used while placing the order.
  • Depending on your bank or payment processor, it may take an additional 3-5 business days for the refunded amount to reflect in your account.

Contact Us:

If you have any questions regarding our cancellation policy, please don’t hesitate to contact us via email at [email protected] or by phone at 8160159928.

Get Same Day Delivery

Order before 4 pm to get same day . Same Day Delivery charge as actual to be paid at the time of delivery.  Or Get next day delivery for order after 6 pm to 11.00 pm 

 (Same day & next day delivery available in Pune, Bengaluru, Surat,  Ahmedabad, Hyderabad, Chennai, Delhi NCR, Mumbai for prepaid orders only

Same day delivery not available on holidays and Sunday.

Get same day delivery Lap Gadgets

Your safety is our highest priority:

We use industry best tools to protect your valuable data and privacy. Our payment security system encrypts your information throughout transmission. We never share your credit card details with any third-party vendors, and we don’t sell your information to others. 

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LAP GADGETS - EASY RETURNS

Easy Returns

Buy with confidence with our No RISK purchase. We offer 10 days free returns and 30 days moneyback guarantee in our products (click here) to know more.

f you aren’t 100% satisfied with this item you may return it or exchange it for free within 10 days after delivery. Simply bring it back to our store or mail it back to us with a free, pre-paid return label. After 10 days no free return eligible, you can still either self return or pay the return courier charges. 

I need to return an item.
Need help now? Let’s chat on whatsapp

LAP GADGETS CUSTOMER SATISFACTION PROMISE

Buy with confidence with our No RISK purchase. We offer 10 days free returns and 30 days moneyback guarantee in our products (click here) to know more.

Easy Returns
Shipping Across India

Free shipping across nation for selected products. Shop at lapgadgets.in with confidence by mode of Cash on delivery / credit / debit card in selected cities. With more than 26000 pin code covered in India.

You can shop at lapgadgets.in with confidence. We have partnered with Paytm & Razorpay, a leading payment gatewayin India, to accept credit / debit  cards, netbanking, wallet payment and electronic check payments safely and securely for our customers.

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Excellent Support

Best in class customer support. We consider your issues as ours. We are available on call (0261-3510304) or watsapp (click here) or mail us your query at [email protected]. Timings are 10:30 am to 6.30 pm 

Get experts advice in buying correct laptop parts. Avoid the risk of laptop failure and other damage which may occur due to wrong part purchase. Our experts will be happy assisting you.

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If you aren’t 100% satisfied with this item you may return it or exchange it for free within 10 days after delivery. Simply bring it back to our store or mail it back to us with a free, pre-paid return label. After 10 days no free return eligible, you can still either self return or pay the return courier charges. 

I need to return an item.

Need help now? Let’s chat on whatsapp.